How Piritahi improved data accountability and collaboration across a major urban regeneration program

The Challenge

The scale of the Kāinga Ora program was substantial: remove up to 10,000 homes from state-owned land and pave the way for at least 30,000 new homes. The infrastructure works were expected to involve around $1 billion in expenditure, with $20–25 million in turnover each month.

To deliver that work, Piritahi needed to coordinate more than 700 project stakeholders across Auckland. The challenge became even more acute when COVID forced remote work and exposed weaknesses in paper-based processes, file access and inconsistent internet connections. Piritahi also had to work across multiple alliance partners, each with its own IT systems, while maintaining accurate records of file transfers, updates and approvals for handover back to Kāinga Ora.

The Solutions

Piritahi implemented 12d Synergy as a cloud-based information management platform to support secure data access, controlled collaboration and file traceability across the alliance. The platform gave partners a shared environment where project information could be stored centrally, accessed remotely and managed more consistently.

Issued file transmittals played a particularly important role by creating a clear audit trail for file movements and handovers. This gave Piritahi a reliable record of what had been sent, received and updated, while also supporting the alliance’s requirement to provide complete and accurate records back to Kāinga Ora. Moving to the cloud also simplified the onboarding of new partners, avoided storage limitations and supported a more consistent user experience across varying IT environments.

The Result

• Supported collaboration across 700+ stakeholders in a major Auckland alliance.
• Helped support a program targeting 10,000 homes removed and 30,000+ new homes enabled.
• Provided a stronger audit trail for document transfers and client handover.
• Enabled secure remote access to project data during COVID disruption.
• Simplified onboarding of new partners with different IT systems.
• Reduced reliance on paper-based processes and disconnected storage methods.

A major alliance needed stronger data accountability

For Piritahi, the challenge was not just storing files. It was creating a trusted way for alliance partners to move information, verify updates and maintain accountability across a fast-moving infrastructure program. With so many organisations involved, the risk of miscommunication and inconsistent records was too high to leave unmanaged.

That makes this case study about more than remote access alone. It is also about building a reliable digital record of project information movement across a multi-party delivery environment supporting urban regeneration at scale.

Spotlight Project: Kāinga Ora Urban Regeneration Program, Auckland

Piritahi was formed to help deliver land and infrastructure preparation works for Kāinga Ora – Homes and Communities across Auckland. The program aimed to remove up to 10,000 existing homes from state-owned land and enable at least 30,000 new homes, making it a large-scale urban regeneration effort delivered within established communities rather than a simple greenfield environment.

That context made reliable data access, handover and collaboration essential. With substantial monthly turnover and large numbers of stakeholders involved, the alliance needed systems that could support both scale and accountability.

Improving remote access and secure collaboration

COVID sharply increased the need for remote access across the alliance. Piritahi could no longer rely on paper copies of consents and designs being stored in an office, and the team needed a way to ensure remote staff could still access trusted information securely.

12d Synergy’s cloud-based setup gave alliance partners secure remote access to their data, helping the project continue despite pandemic disruption. This reduced the risk of lost documentation, miscommunication and inaccessible records when staff were working from home.

Strengthening audit trails and partner onboarding

Another critical benefit was traceability. Through issued file transmittals, Piritahi was able to maintain a clear audit trail of file transfers, which proved especially important for client reporting and handover. Ryan Healey described this as an essential capability because the alliance needed a complete and reliable record that could be handed back to Kāinga Ora.

The cloud environment also helped solve the complexity of multiple partner IT systems. Instead of trying to estimate storage needs or force different systems together, Piritahi used 12d Synergy to simplify onboarding, avoid storage constraints and create a more unified experience across the alliance.